STOCKIST FAQ

Stockist Approval Process

Currently, we are at capacity for Australian stockists and not accepting new applications. You can join our waitlist to be notified when applications open again in early 2021.

Each stockist request will be reviewed upon application. We may decline applications due to overcrowding in certain areas or if your store does not align with similar values, audiences and aesthetic.

Ordering Process

Australian wholesale orders can be placed through our B2B portal.  Existing users can login here.

For international enquiries please email wholesale@westridgegoods.com to find out if we have a distributor in your region.

Once your Wholesale Access is approved, orders are to be placed online in our B2B store. All wholesale pricing is inclusive of GST and excludes shipping costs.

We do have wholesale minimum order requirements. Our minimum order requirements vary by region and customer type. Please contact us at wholesale@westridgegoods.com to find out more.

Payment is required within 7 days of an order being placed. Stock is not secured until payment is received. If no payment is received, your order will be cancelled and stock released.

Shipping

We pack and ship wholesale orders Monday-Friday.

Wholesale orders are shipped within 3 business days after payment is received. During sale, peak periods – including Trade Show Season and new releases, dispatch times can be extended.

A tracking email is sent as soon as the parcel is booked for pickup.

Please note, sometimes the courier may not collect until the following day depending on the time of packing.

We ship our wholesale orders within Australia via Sendle. You are welcome to use your own courier or request a quote for express shipping – please select “own courier ” at checkout for this option and our dispatch team will be in touch with you once your order is ready for collection.

For any order changes, cancellations or assistance please email wholesale@westridgegoods.com

Sales Channels

We do not allow selling via eBay,  Amazon or similar platforms.

We do not allow selling via Instagram and Facebook as a sole sales channel. Promotion via social media is allowed however checkout via a website is required. We do not accept stockists who complete sales via Direct or Private Message, or via Facebook groups.

We do not allow market only stockists at this time.

If you would like to attend a market to promote your store, we recommend that you let us know so we can ensure we only have one stockist per market / show. Trade shows require prior approval.

Product Photos

We provide an extensive range of product, lifestyle and flat lay images for our stockist use.

You will receive an email with a  Google Drive link containing all images after your first order is placed.

We recommend saving the link as it is constantly being updated with seasonal images, new releases and special promotions.

We do not allow any filtering or altering of the colour on any of our images.

You are welcome to use our photos and videos to promote our products on your website, social media, email marketing. Images can be cropped to make banners, collages and promotional material if needed. Images can have text added.

While most of our content is produced in house, from time to time we may work with professional photographers. In this case, you may be required to tag the photographer on your social media channels when using the photo. We will always clearly outline which photos require tagging.

Warranty Claims & Replacement Parts

Any warranty issues can be emailed to support@westridgegoods.com with a photo of the product fault and copy of proof of purchase from the customer.

Replacements need to be approved by us before you confirm them with your customer. In most cases, we will provide a replacement posted directly to the customer.

Any damaged or short received stock is required to be reported with 2 business days of receipt of your order.

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